Warranty Conditions

§ 1 Consumer: Any natural person acting for purposes unrelated to his professional or commercial activity;

§ 2 Seller: Any natural or legal person who sells consumer goods in the course of his professional or commercial activity;

§ 3 Warranty: Any commitment made to the consumer to refund the price paid, or to replace or repair the consumer goods, or to otherwise attend to them, if the goods do not conform to the description in the warranty certificate or in the relevant advertisement;

§ 4 Repair: Bringing consumer goods into conformity with the contract in the event of non-conformity. Non-conformity shall not be deemed to exist within the meaning of this article if, at the time of concluding the contract, the consumer knew or reasonably ought to have known of the defect, or if the non-conformity arises from materials supplied by the consumer. Non-conformity due to incorrect installation of the consumer goods is equivalent to non-conformity of the goods when the installation is part of the purchase agreement concerning the goods and has been carried out by the seller or under their responsibility. If a non-conformity appears within six months from the delivery of the goods, it shall be presumed, unless proven otherwise, that this defect existed at the time of delivery, unless this presumption is incompatible with the nature of the goods or the nature of the non-conformity. The seller is liable to the consumer for any non-conformity that exists at the time of delivery of the goods and that appears within a period of two years from the aforementioned delivery. The two-year period referred to in the first paragraph shall be suspended during the period required for the repair or replacement of the goods or in the event of negotiations between the seller and the consumer with a view to an amicable settlement.

The claim for warranty is only applicable to goods purchased by a customer who is a consumer as defined in § 1.

Additional Warranty (3-year warranty)
S2 Store § 2 undertakes, in addition to the legally stipulated two-year warranty period, to also provide an additional warranty period that extends the consumer's benefit for a possible grant of warranty to a period of 3 years.
The following articles are excluded for any modality of grant within the framework of this additional warranty for the benefit of the consumer.

1. Products subject to wear and tear such as:

a. lamps,
b. mechanical components,
c. LEDs,
d. switches,
e. belts,
f. tubes (including those built-in),
g. batteries, rechargeable batteries,
h. laser diodes,
i. software,
j. (cross)faders,
k. flight cases,
l. liquids,
m. tapes,
n. potentiometers, etc. ...

 

2. Service parts

3. Defect(s) of conformity originating from improper or inappropriate use of the goods; whether or not resulting from incorrect adherence to the user manual.

4. When a good is intended to be installed by the consumer, is installed by the consumer, and the incorrect installation does not result from an error in the assembly or user manual.

5. The consumer neglects the proper maintenance of the goods concerned, both with regard to the method of execution and the frequency.

6. Products with damage or defects caused by a service institution or person not recognized by us.

7. Damage and defects originating from the use of objects not recognized by us or not certified by the manufacturer.

8. Any possible form of minor deviation of the goods that has no direct impact on, on the one hand, the actual value, and on the other hand, the usability of the goods concerned.

9. In the event that the product is exposed to moisture or other substances that lead to a deviation in conformity with respect to the originally delivered goods;

S2 Store reserves the right, for any product within the scope of this additional warranty period where there is a grant of the additional warranty, to provide at its sole discretion a free repair to the consumer; the replacement of the defective good with another product by a technically flawless good that falls within the same modality as the defective one. Parts or products obtained during a repair resulting from the application of the warranty become the property of S2 Store. The right to grant warranty is only possible if the original buyer claims the right to grant; any possible form of claim lapses if the product is resold to a third party; the warranty is not transferable.

Other than those mentioned above in the warranty conditions, entitled to repair or exchange of a defective good, are excluded from any possible right to grant warranty. In the event of a grant of warranty, the initial warranty period of the good concerned will not be extended or restarted upon repair; it will expire as agreed upon in the purchase agreement concluded for the original defective good.

S2 Store reserves the right to refuse any grant of warranty for which the claim is not submitted within the stipulated warranty period; for which the return of the goods has not been agreed upon in advance with S2 Store; the costs arising from a shipment by a consumer not located within the territory of the Belgian kingdom are entirely at the expense of the consumer.

The return of the defective good must at all times be accompanied by the original purchase invoice or a copy thereof; in the absence of the aforementioned, S2 Store cannot provide a grant of warranty.

Returns that are not or insufficiently franked will not be accepted within the warranty period. In the event of a return of a good that falls within the scope of application of the warranty and the actual execution arising therefrom; where the delivery address is located outside the borders of the Belgian kingdom, the costs arising from this shipment in their entirety are at the expense of the consumer.